A+ Windows support tools: match the tool to the evidence
Task Manager shows current process and resource use. Event Viewer helps investigate recorded events around a failure. Device Manager focuses on hardware and driver state. Disk Management handles disks and volumes. In a scenario, look for the evidence the technician needs before choosing the tool: a past crash, a busy process, a driver warning, or a new disk are different questions.
How to read the scenario
Opening a tool is not itself a repair. Compare its findings with the symptom and recent changes before taking action.
Identify the required outcome, the evidence already provided, and the limits on the technician’s action. Compare every option against those details before deciding. Record why the closest alternative does not meet the stated need.
Original practice example
A technician wants to identify which process is consuming most of a Windows PC's CPU time right now. Which tool fits?
- Task Manager
- Disk Management
- Event Viewer
- Device Manager
Show the answer and explanation
Task Manager
Task Manager displays running processes and current resource utilization.
Study questions
Which objective does this guide support?
220-1202, objective 1.4. This independent guide supports original practice and does not replace the full official objectives.
What should I watch for in a scenario?
Opening a tool is not itself a repair. Compare its findings with the symptom and recent changes before taking action.
Source and version
CompTIA official 220-1202 objectives, objective 1.4. Verified November 5, 2026. Use the exam code when choosing study materials; similarly named certifications can have different objectives.